![]() It's inherent to the technology (LCD & OLED) For other TVs: Adjusting the Picture setting on my LCD TV.For Android TV™ models: Adjusting the Picture setting on my Android TV.For Google TV™ models: Adjusting the Picture settings on a Google TV.Otherwise, try to optimise the settings for the content you're watching. Go into the TV's picture settings and reset them to default values if you've changed them before. Maybe the picture settings you're using are not ideal for the content you're watching (e.g. Alternatively, you can try and replace a cable to see if it improves the situation (E.g., swap the HDMI cable connected to your gaming console if that's where the issue occurs.) As for your TV, unplug it, leave it unplugged for 30 seconds, and plug it back in to see if this solves the issue.Ĭheck the cable connection or try a different cableĬheck if all cables to and from the TV are correctly attached (sometimes cleaning dislodges them). If you're suddenly experiencing a strange image when using a TV app, a gaming console, a set-top box or any other device, it might be a glitch. You might be experiencing a bug or anomaly Usually, this is temporary, but it doesn't hurt to restart your router or check the service provider's websites for more information. ![]() You might be experiencing internet issues or a problem with your service provider, which can affect the image quality and sharpness. It's inherent to the technology used in certain circumstances.Cable connection or faulty cable (poorly connected gaming console or set-top box, old cable).A glitch or bug (e.g., app or console that needs a restart).Poor signal strength of internet or broadcaster (might be limited in time).Now, if it's clear the picture issue isn't affecting the entire TV, we can try some specific troubleshooting. The picture issue is only visible in specific instances or moments Once you've taken the pictures, please contact us. Ensure you have taken a picture showing four TV corners, as well as a close-up picture focussing on the affected area of the screen. The pictures must be taken under normal lighting conditions with the TV displaying content that you'd usually watch on the TV. If that fails, please take clear pictures of the issue you're experiencing.If you can't observe any physical damage, try a power cycle: unplug the TV, keep it unplugged for 30 seconds and plug it back in to reset it.If your TV shows physical damage, please contact one of Sony's Authorised Service Centers to find the best solution for you.Physical damage lines are usually both horizontal and vertical with a visible point of impact: Usually, the place of impact will be the origin of the picture distortion. Physical damage lines are usually both horizontal and vertical with a visible point of impact (see image below). The screen might be compromised if the TV received an impact that caused physical damage to the screen. Check your TV screen for physical damage (dents, tears, cracks, etc.).Step 2: What are the possible troubleshooting steps for TV picture issues? The picture issue is always visible on-screen (even on the Home screen or in the settings menu) Run a quick check by opening the Settings menu to see if the picture issue is visible. The picture issue is about pixels, not lines or colours. ![]()
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